Within business transformation we have four areas of capability which, while distinct in their particular focus, work together to shape and deliver the right solutions and outcomes for our clients and for our clients’ customers. Each of these capabilities is made up of ‘professions’ – teams of experts who have particular skillsets to bring to the job in hand. These professions are the basis of our teams’ own development and progression with each individual being given close support to first match with, and then develop, within a profession.
The solutions capability provides the means to analyse and design the elements of an organisation or service – which is then implemented through programme delivery.
This capability is particularly critical at both the beginning of the transformational journey – when clients are designing their target operating models – and at the implementation stage, supporting with detailed design of services and processes based on customer insight.
It is made up of:
- Data and customer analytics – interrogating data and information to enable customer insight-led design.
- Business design – designing and maintaining organisational and business architecture including target operating models.
- Enterprise architecture – designing, and maintaining rigour to, technical architecture based around customer insight.
- Business analysis and process reengineering – capturing requirements, analysing data, capturing as-is processes and designing to-be processes.